desktop sharing with one click

Just send us an email or give us a call (+1-781-646-8505).

Login to your account. Click Become a Subscriber, choose a plan and fill in your billing information. Thanks for choosing Glance!

You can cancel at any time. From glance.net, click My Account in the upper right corner, sign in and choose Cancel Subscription. Choose the subscription(s) to cancel. They will expire on your next scheduled renewal date.

Please note that prepaid amounts are not refundable. There will be no future charges.

Sure. Contact us and we will set your subscription to automatically expire on the date of your choice. To restart it later on, just login and click Reactivate my subscription.

Monthly subscriptions renew automatically. Yearly subscriptions do not. We'll check with you about a month before their renewal date to see how you would like to proceed.

You can pause or cancel subscriptions at any time. Just login and choose Cancel subscription.

Sure! Install Glance on as many Macs and PCs as you wish. Each subscription lets you host a session from one of those computers at a time.

First, change the address in your online account:

1. Sign in at My Account at www.glance.net
2. Click Change Glance Address.

1. Make sure you are not hosting a session.
2. Single-click the G icon near your clock and choose Settings.
3. Enter your new Glance Address and password. Click OK. Glance will reply, "Thank you."

From our homepage www.glance.net:

1. Click My Account (in the upper right corner)
2. Either click the Forgot password? link and follow the instructions OR login to your account and click Update profile.

1. Make sure you are not hosting a session.
2. Single-click the G icon near your clock and choose Settings.
3. Enter your Glance Address and new password. Click OK. Glance will reply, "Thank you."

To tell it to use your new account:

1. Make sure you are not hosting a session.
2. Single-click the G icon near your clock and choose Settings.
3. Enter your new Glance Address and password. Click OK. Glance will reply, "Thank you."

You only need the Glance software to host sessions (show your screen). It includes a high-performance built-in viewer, but guests don't need to have it. They typically just use their favorite browser to join sessions.

You can install Glance on any PC or Mac. Download the latest version from our Support page or http://glance.net/download.

Yes. You can host sessions (show your screen) from any Microsoft Windows™ (Vista/XP/2000/Me/98) computer or Apple Mac™ (Mac OS X version 10.3.9 or newer, Universal Binary). Download either version here.

Guests can view your Glance sessions from nearly any Window, Mac or Linux computer, often without downloading any software. Learn more... They can check their computer's compatibility at http://glance.net/CanYouGlance.

Yes, yes, yes and yes.

Under Parallels, Glance works fine with every Windows application we can lay our hands on. This includes modes where Coherence is turned on and running Windows applications within the Mac desktop, with the Windows desktop running full screen, and with the Windows desktop running inside a window on the Mac.

Let us know if you ever find a combination where Glance doesn't work as expected.

Yes.

Yes. You will need to install our software on each computer you use to host sessions. Guests typically do not install software. Guests on Windows computers will enjoy the fastest viewing performance by downloading the free Glance viewer.

This message appears in the Session Status field of the Session Info dialog box when Glance is ready and waiting for a guest to connect to your session. If no one joins your session within the time period, the session ends and the Session Key expires, for your security.

Nope, Glance isn't broken. You're just seeing your screen "looking at itself."  Try moving your Glance viewer window to the right side of your screen and you will see what we mean.

Many background designs are detailed, which creates data that Glance has to transmit. To speed performance, Glance usually turns off your computer's background during the session. The background reappears when your Glance session ends. To keep your desktop background visible during sessions, click the Glance "G" icon, select Settings... click on the Advanced tab and uncheck "Hide desktop background".

Do you have to supply your Network Username and Password just to surf the web? If so, your corporate network will probably require the same password before it lets you start a Glance session.

Usually not. Any guest using a PC, Mac or Linux desktop with a Java-enabled web browser should connect moments after clicking "Join Session". One click and that's it. They just sit back and watch.

All Macs and most PCs have Java. Glance is compatible with Java version 1.5 or newer.

If a guest's PC lacks Java, Glance automatically prompts them to do a one-time install of a tiny ActiveX control (if they're using Internet Explorer) or a small executable (if they're using Firefox, Mozilla, etc.). The moment they "Run" or "Open" it, they connect.

For instantaneous connections from a PC and the fastest possible viewing performance, ask guests to use Internet Explorer to download the free Glance (ActiveX) viewer from http://glance.net/viewer (345k) before joining your session. They'll fly!

He probably searched for your Glance Address (name.glance.net) with Google or Yahoo! Make sure he instead types the Glance Address into his browser's Address field.

To narrow down the possible problem, see the next few FAQs.

You might also learn more at our 'Can You Glance?' page. Contact Glance Customer Care for assistance.

This symptom often occurs when a network security device is interfering with your session. See this FAQ.

This indicates a network connectivity problem, either on your side or your host's. If your host usually has no problem Glancing with others, it's probably your connection.

If you are on a wireless network, see this FAQ.

If you are behind a network security device, see this one.

Try the steps in the next FAQ.

If that process fails, visit our Support page and select Trouble Joining?. Choose Java Viewer with Content type application/octet-stream and try joining again.

Sometimes Use a tunneling protocol can help you get through a proxy server. Rarely, you might try a different Content type, such as image/gif.

Often the most reliable workaround is to download Glance to your computer so you can use its built-in viewer. (You do not need a Glance subscription for this.) After installing Glance:

1. Single-click the G icon near your clock and choose Settings.
2. Under the Options tab, enable Always tunnel.
   (On a Mac, choose Preferences > Advanced and enable Always tunnel.)
3. Single-click the G and chose Join Session.

Your computer is probably behind a network security device that disallows Java. If you have a Windows computer:

1. Use Internet Explorer to download the free Glance ActiveX viewer from http://glance.net/viewer.
2. Use Internet Explorer to join the session.

Your Mac probably hit a memory allocation bug in Apple's Java software. Quit your browser (Safari or Firefox), then Open it again. (This forces Java to restart.) After that, you should connect fine.

• Your viewer might be behind other windows. Look underneath.
• Your viewer may not have opened. Look for a window with the message Thank you for using Glance and click the link that says "If you did not automatically join your session, click here."
• If you are using a Mac, see the previous FAQ.

Every Glance session has a four-digit Session Key. If you want to announce an upcoming Glance session, it should include the key it will use. So first make sure Glance is configured to ask you what key to use each time you start a session. Here's how:

1. Single-click the G-icon near your computer's clock.
2. Choose Settings > Advanced > Prompt me to provide a key when starting each session.

• If your Glance Address were yourname.glance.net, then make it clickable by writing it this way: http://yourname.glance.net.


• You can even include the session key in the link, so your guests will not have to type it. For example, the link http://yourname.glance.net?key=1167 takes a guest directly into a session hosted by yourname.glance.net using key 1167.

Sure! Power up your webcam and put it in "preview" mode so you can see yourself. Your guests will see you too. When you feel they've seen enough, hide the window.

On a Mac, use its built-in webcam: Open iChat, choose Video > Video Preview and smile!

If you want to show your guests a YouTube other video, see the next FAQ so everyone can enjoy the soundtrack with you.

Don't forget that most home office networks upload data only about 10% as fast as they can download. This often limits the video performance to only a few frames per second. You can improve quality by making the video play inside a smaller window or by finding a network with faster upload speed.

Some video players on PCs write directly into your video card's display memory, an operation that Glance cannot detect. In those cases, Glance leaves the video area blank. Try using different video player software or reduce your video driver's "hardware acceleration." On your desktop, click Start > Control Panel > Display > Settings. Click the Advanced button and the Troubleshoot tab. Set Hardware Acceleration lower and click Apply.

Tip:

Macs always send video just fine. (-:

The simplest way is to put your speakerphone next to your computer's speaker.

But for excellent sound quality, use an inexpensive device from RadioShack to connect your computer's sound directly into your phone's handset. Everyone on the call will hear it clearly. Plug the device between your computer's headphone or audio line out jack (usually green-colored) and your handset. Then flip its switch to PLAY.

Each Glance subscription lets you start one session at a time from any PC or Mac.

Sure.  Assign a Glance Address to each conference room PC. Whenever people are on the speakerphone, have them browse to its Glance Address to see what you're talking about.

Sure. Click here and fill in his name and e-mail address. In seconds, he will receive a free Glance Trial with unlimited use for seven days. Or have him visit www.glance.net and sign up online for a free trial.

• More Uplink Bandwidth – Glance senses changes to your screen, compresses the information and sends it to a Glance server, which relays the data to each guest. The screen updates are forwarded as fast as you can upload them to Glance and guests can download them. The bigger the pipes, the faster Glance runs.
  
  Many small business and home office networks enjoy fast download speeds (1.5 to 3.0 mbit/s), but uplink speed is often only 10% as fast. A slow uplink speed can cause slow performance. You can check your network's uplink speed at our http://glance.net/CanYouGlance page.
  
  
• Lower Screen resolution – Glance sends your entire screen, so reducing its resolution should improve performance. A complete 800x600 screen is sent about 2.7 times faster than 1280x1024.
  
  
• A Friendlier Firewall – If Glance's Session Status tells you it's tunneling, you may want to ask your network administrator to add a simple, secure rule to your company's firewall policy so Glance can run at peak efficiency.
  
  
• Speedy Glance viewer – For the fastest performance on a Windows PC, have your guests use Microsoft's Internet Explorer to get the free Glance viewer (350k) from http://glance.net/viewer. It installs in moments. Then have them join your session using Internet Explorer. They will connect instantly and should see updates as fast as you can send them.

For the fastest performance on a Windows PC, have your guests use Microsoft's Internet Explorer to get the free Glance viewer (350k) from http://glance.net/viewer. It installs in moments. Then have them join your session using Internet Explorer. They will connect instantly and see updates as fast as you can send them.

On Macs, we recommend Apple's Safari browser or Firefox.

Guests can connect to sessions directly from your company’s website. Add a free Glance button to any page with just two lines of HTML.

Glance always does the best it can, given the available bandwidth, processing power and the complexity of the screen being sent. If you find that performance is slow, you might try reducing the resolution of your display or having your guest use Glance's native viewer.

Many of our customers recommend a software product called Camtasia. It lets you capture what's on your screen along with your voice. After your session is over, use Camtasia to edit the content and publish it on your website in a variety of formats, such as Flash.

To include everyone's voice in the recording, plug an inexpensive device from RadioShack between your phone's handset and your computer's microphone jack (usually pink-colored) and flip its switch to RECORD.

No. We suggest you send files as an e-mail attachment or provide them to your guests on your website. Your Glance web pages (where guests join and finish sessions) can also be customized with your logo and links to files on your website. Call for details.

Glance sends brief bursts of data to quickly update screen changes. Dial-up connections are quite slow. We recommend using Glance over T1, cable or DSL connections.

When Glance is not in a session, it uses about the same amount of virtual memory as an instant messaging icon sitting idle (under 5MB). During a session, Glance needs as much memory as a multimedia player (15 to 20MB).

Nope. Glance only uses processing power during a session.

Glance works with Windows Vista or XP's DualView feature. (Glance sends the "Primary" monitor). Glance currently does not support ATI HydraVision Multi-Monitor Management Software.

Have your IT specialist add a rule that allows outbound TCP/IP connections to destination port 5500 on the Glance servers at 64.95.77.32/27 and 208.48.138.224/27. (These are the IP addresses 64.95.77.32 through 64.95.77.63 and 208.48.138.224 through 208.48.138.255, which are equivalent to 64.95.77.32 and 208.48.138.224 with subnet mask 255.255.255.224.)

In most cases, yes. When you start a session, Glance attempts to connect to our servers using TCP/IP to destination port 5500. If it cannot connect to this port, Glance attempts to "tunnel" through the firewall via HTTP to destination port 80.

Glance automatically chooses the best of several web browser technologies to help guests connect to sessions. Guests either connect to destination port 5500 or tunnel HTTP to destination port 80.

We're constantly improving our ability to connect immediately and reliably. If you encounter a problem connecting, please let us know.

Yes. Glance works reliably through most NAT routers/firewalls.

Sure. But because dial-up data speeds are much slower than broadband, guests may not see a change to your screen for many seconds.

Glance uses bandwidth only during a session. Traffic tends to burst up to several hundred kilobits-per-second for several seconds whenever the screen being shown changes. As soon as the updates are sent, traffic returns back to near zero. Most Glance sessions average about 15 to 25 kbit/s, comparable to active web surfing. All traffic flows through the Glance servers.

If you would have sent the information as an ordinary email message or attachment over the public Internet, then use Glance instead.

In many ways, Glance is like using the phone to communicate with people outside your company. Glance servers never store the information used to send your screen. They simply route it along the shortest available path.

Using Glance is often more secure than sending the same information as an email attachment. Your guest can only see the information you choose to show. Your guest never obtains copies of the raw data or the files used to create the view. And Glance never creates an "archive" of a session that might be copied and sent to others.

If you need to show and discuss sensitive information that should not exit your secure corporate network, then you should use a secure email network and an internal phone system instead of Glance.

Only during a session.

No. Glance software only makes outbound connections that you initiate by starting a session.

No. For someone to see your screen, you must manually start a Glance session by clicking the "G" icon. To view your PC screen, a person has to visit your Glance web page and know the Session Key, which changes with each new session.

Glance is like web browsing. A sophisticated hacker could intercept your web session network data and see everything you see. The same is essentially true with Glance, but a bit harder. All Glance data is sent compressed, so the hacker would need to decompress the stream to a format that can be viewed.

Single-click the G icon, choose Settings. Under the Advanced tab, uncheck Enable remote control option.

If you wish, Glance Customer Care can configure your account to remove the feature from any subscriber.

Glance is like a phone call: either party can "hang up." The session ends when you click your Glance icon and choose End Session or when your last remaining guest closes the window showing your desktop.

If a session ends unexpectedly, then either your network or your guest's network dropped its connection to our service. If you experience session drops with guests from various locations, the problem most likely resides inside your network.

We have found that frequent network drops often can be traced to a weak wireless connection (which can fade or drop) or an inexpensive home office router that shipped with buggy software (like Linksys, D-link, Netgear).

• Make sure you are using the latest Glance software, which continuously monitors your internet connection and immediately attempts to re-establish communication whenever it detects a drop.
  
  
• If you were on a wireless network, please use a wired connection instead.
  
  Also, disable your wireless network interface when not in use. Some Windows XP laptops have a silly policy of continuously searching for wireless networks and arbitrarily attaching to anything that pops up, dropping the existing connection on its wired interface.
  
  Click Start > Control Panel > Network Connections. Right-click the Wireless Network Connection and choose Disable.
  
  
• If you connect through a home office router, make sure it has the latest software. Check the manufacturer's support page. If there's a newer version, use it! Call us if you need assistance with this.
  
  

Windows XP and Vista often try to hide icons. To make the Glance icon next to the clock always visible:

1. Click Start > All Programs > Glance > Glance to make sure Glance is running.
2. Right-click a blank spot on the Windows Task Bar and choose Properties. The Taskbar and Start Menu Properties dialog box opens.
3. Click Customize... in the lower right corner, which opens another window.
4. Locate the line with the Glance "G" icon, click its entry in the Behavior column, choose Always show and click OK.

Glance is like a phone call: either party can "hang up." A session normally ends when you click your Glance icon and choose End Session or when your last remaining guest closes the window showing your desktop.

If a session ends unexpectedly, then either your network or your guest's network could not maintain a connection to our service. If you experience session drops with guests from various locations, the problem most likely resides inside your network.

We find that frequent network drops often can be traced to a weak wireless connection (which fades or drops) or an inexpensive home office router that shipped with buggy software (like Linksys, D-link, Netgear).

See the next few FAQs for ways to resolve these and related problems.

We continuously improve the Glance service. Recent releases include methods that try to automatically reconnect you to the service when a drop is detected.

Glance alerts you when a new software version is available. If you have been ignoring those alerts, please upgrade now. It takes just a few moments.

Glance works fine over a healthy wireless network.

However, your wireless network can become unreliable if its signal is weak or if there is interference from other 2.4 GHz devices nearby, like a cordless telephone or a microwave oven. This can cause Glance sessions to hesitate or drop unexpectedly. Use a wired connection whenever possible.

Also, disable your computer's wireless network interface when it's not in use. Some Windows laptops have a silly policy of latching onto any wireless network that pops up, dropping existing connections on your wired interface. To prevent this, click Start > Control Panel > Network Connections. Right-click the Wireless Network Connection and choose Disable.

We have found that a surprising number of inexpensive home office routers shipped in recent years with buggy software. They often work fine for typical web browsing (which mostly downloads data), but can fail when hosting a Glance session (which uploads heavy bursts of data).

If you host sessions that repeatedly drop (sometimes many minutes into a session) and you connect through a home office router, make sure it has the latest software. Check the manufacturer's support page: Linksys, Netgear, D-Link. If there's a newer version, use it! Contact us if you need assistance.

Glance works through most network security devices. But some may have a policy that disrupts Glance sessions.

Your session may not connect, it may pause or drop unexpectedly after sending the first screenful of data, or a few seconds or a minutes into the session. Sometimes you can restart the session (or the guest can reconnect), only to see it fail again in the same manner.

If you or your guest connects through a corporate network and experiences these symptoms, we can work with your respective IT department to resolve the issue.

For best performance, have the IT specialist add a rule that allows outbound TCP/IP connections to destination port 5500 on the Glance servers at 64.95.77.32/27 and 208.48.138.224/27. (These are the IP addresses 64.95.77.32 through 64.95.77.63 and 208.48.138.224 through 208.48.138.255, which are equivalent to 64.95.77.32 and 208.48.138.224 with subnet mask 255.255.255.224.)

Most third-party Internet security programs are designed to prevent new applications on your computer from talking to the Internet. They will usually prompt you when you start your first Glance session. Tell them to Always Allow Glance access to the Internet.

If you cannot start a session, make sure Glance (or Glance.exe) appears in your security software's list of allowed programs. You might try temporarily disabling the product to see if the problem goes away. Contact your IT specialist or call us if you need assistance configuring it.

Common products that can interfere with Glance sessions include:

• Norton^TM Internet Security
• Norton^TM Antivirus
• ZoneAlarm^® Internet Security Suite
• Kasperski^® Antivirus
• Google^TM Web Accelerator

Many computers automatically sleep or hibernate if left idle. Hibernating for more than a few moments will drop the connection to your Glance session. Call us if you would like help disabling automatic hibernation.

Everyone in your conference calls a U.S. long distance telephone number that we provide. Each participant is charged by their phone company only for the standard long distance or toll rate they normally pay for a phone call during that time period.

Use Glance audio conferencing anytime, day or night! Use it during a Glance session or all by itself. You can have up to 100 participants for three hours at a time on each call.

Host as many Glance audio calls as you like, one call at a time.

No. Just like Glance sessions, you never need to "schedule" a Glance audio call.

Yes. You should be able to dial the US-based Glance phone number from anywhere in the world. You would be charged for a standard international long distance call.

No. Glance audio conferencing is more reliable than many VoIP or Internet audio services, because you use it with your telephone. After 100+ years, the phone companies have gotten pretty good at making ordinary telephones work.

Yes. But the quality of their connections may not be as good as a wired telephone and could disrupt call quality.

Each Glance DayPass, Glance Personal Subscription or Glance Corporate user is eligible for a personal Glance audio conferencing account.

If you don't have yours yet, just send us an email.

You will be assigned a permanent Glance Phone Number (located in the USA) along with a Host Access Code and a Participant Access Code.

Everyone dials the same Glance phone number. You enter your Host code; your guests enter the Participant code.

Tip:

Your Host and Participate codes will have the same six-digit sequence, but the Host code always starts with * (an asterisk). Example: *123456 and 123456

Calls can have more than one Host.

During the call, use the phone's keypad to:

Glance audio conferences have three ways to control who can be heard. As the Host, you rotate through the modes by hitting *7.

All conferences start in Conversation mode. Hitting *7 moves it to Q&A mode. Hitting *7 again moves it to Presentation mode. Hitting *7 a third time moves it back to Conversation mode, and so on.

• Conversation mode lets everyone speak freely. Choose it for small groups.
  
  
• Q&A mode mutes everyone who entered with the Guest Access Code. Each guest can un-mute (and again mute) himself or herself by hitting *6 on their telephone keypad. This is handy for larger meetings or if someone's line is noisy.
  
  
• Presentation mode mutes everyone who used the Guest Access Code, but unlike Q&A Mode, they cannot un-mute themselves.  This is best for large events, like webinars.
  
  Start webinars in Presentation mode. When it's time for questions, hit *7 twice to rotate the conference to Q&A mode. Then invite those with questions to un-mute themselves by hitting *6. You can mute everyone again by hitting *7, which rotates the conference back to Presentation mode.

Your six-digit access code is unique. Only those who key in the code can enter your conference. Additionally, everyone hears a brief tone when someone enters or exits the call. As the Host, you can press *5 to lock (or unlock) the conference, which prevents others from joining. Press *# at any time to hear how many are connected to the call.

In any audio conference call, no matter what service you use, clarity will decrease as un-muted participants are added. (To maintain high quality in large calls, use Presentation mode.)

Why does quality degrade? Each open microphone adds background noise. Speakerphones can leak the room's acoustic echo. Poor connections add static. Cell phone users might be in a noisy car or outside in the wind. Cordless phones and VoIP calls can inject electrical noise or add distortion. If someone puts their handset on hold without remembering to mute the line beforehand (by hitting *6), everyone might suddenly hear their company's music-on-hold.

Tip:

If noise disrupts your call, as the Host you should hit *7 to rotate the call into Q&A mode. This mutes everyone's line.

Then tell anyone who wants to speak to hit *6, which unmutes their line. You'll soon discover whose connection is noisy.

If a caller cannot connect, his long distance carrier may have blocked the call. Have him try an alternate phone (e.g., his cell phone) or use a calling card.

Our apologies! Please send us an email. We'll get right back to you.

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